About me
I started out drawing warehouse floor plans, and I have been circling the same problem ever since.
Work that is already happening, badly served by the software around it. That means I spend more time in operations rooms and clinic corridors than in Figma. The interfaces I am proudest of look unremarkable: the difficult decisions were made upstream, in how the work was modelled, and the screen was allowed to stay quiet.
I work best embedded in one team for a long stretch, close to engineering, with a research habit that does not need a separate budget line. Before design I trained as an industrial engineer, which is mostly a story about queues.
In numbers
- 9
- years designing
- 3
- companies, all in-house
- 11
- depot shifts observed
- 340
- rota rules sorted by hand
Experience
- Parcelo — Staff product designer
- Meridian Health — Senior designer
- Northgate Analytics — Designer
How I work
- Service blueprints before screens
- Research in small, constant doses
- Prototypes in code where it matters
- Writing as a design deliverable