Work
Selected work
Three case studies
- 2025 Rebuilding returns for a carrier that never wanted them A returns experience for 1.4m parcels a year, designed around the drivers and depot staff who actually absorb the work. Lead product designer
- 2024 Scheduling for four thousand clinicians who all have a good reason Replacing eleven regional rota systems with one, without pretending that the eleven local practices were wrong. Senior designer
- 2023 An onboarding that admits the first week is the hard part Rebuilding activation for a B2B analytics tool where value arrives only after someone connects a warehouse they do not administer. Product designer